With the Order Tracking function, you can check the status of orders you have submitted to Office Depot in chronological order. Or you can view certain orders by filtering specific search criteria using any of the following options:
You can view all orders in chronological order. Or you can view certain orders by filtering specific search criteria using any of the following options:
- Order Number
- Order Date or Date Range
- Delivery Date or Date Range
- Cost Center
- Purchase Order
Viewing All Orders
To view orders, select Order Tracking on the left navigation bar. The Order History page appears.
| Search Criteria |
Description |
| Order Number |
Enter the number assigned to your order as displayed on the Order Confirmation page. |
| Cost Center. |
Enter the cost center. |
| PO (Purchase Order) |
Enter the purchase order number. If that PO number does not exist, an invalid PO Number message appears. |
| Status |
From the drop-down menu, select the status you want. For example, Held for Approval, Deleted, Invoiced, Ready to be Reconciled, and so forth. |
| Date Ranges |
Enter the range of dates to search in the From Date and To Date boxes. |
| Dollar Range |
Enter the range of the dollar search in the Min and Max boxes. |
Release Orders
On the Order History page, orders that have a status of Held by Customer have a check box in the Release Order column.
- To release orders, check the Release Order box for each order
- Click the Release Orders button. All orders checked will be released.
Reviewing the Order Detail
To view the details of a submitted order, select the order number in the Order Number column of the Order History page. The Order Detail page appears. If the order is modifiable, the message, "This order can be changed." appears to the right of the Order Number.
The details shown include the shipping information as well as information about all the items on the order.
The options available are described in the following table:
| Order Detail Options |
Description |
| Retrieve Order |
Retrieves the order on your page. |
| Cancel Order |
Cancels the order. |
| Release Order |
Releases the held order. |
| Add to Cart |
Adds all the items on the order to your shopping cart. |
Adding Items from a Previous Order to a Current Order
When you want to add items from a previous order to an order you are building, select Order Tracking on the left navigation bar.
- On the Order History page, select the order number you want to view. The Order Detail page appears.
- Select the Reorder Items button to add all products on this order to your shopping cart. The Add to Your Shopping Cart page appears, showing the items you just added from the previous order.
- Select Continue Shopping or Go to Your Cart.
Modifying (Retrieving)an Order
You can modify an order if it has not been filled or is on hold. Orders that are modifiable appear on the Order Tracking page with a “Yes” in the OK to Change column.
To modify an order, you must retrieve it. Then you can make your changes.
- From the Order History page, select the order in the Order Number column. The Order Detail page appears.
- To modify the order, select the Retrieve Order button. The 'Your Shopping Cart' page appears, with a note at the top that you are modifying an order.*
- Modify your order by changing quantities, adding comments, or deleting items as needed. Then click Update button.
- Click Continue at the bottom of the Shopping Cart, make an changes necessary on the next (“Additional Order Information”) page then click Continue. Click the Place Order button on the “Please Review Your Order” screen to save your changes.
Important: All modifications you make to your order will override your original submitted order.