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PROGRAM INFORMATION How does the 5% Back to Schools Program work? How long does this program run? Can I credit my school when making a purchase at the store, online and over the phone? Are there specific items that qualify for this program? Can I get a list of the specific items that qualify? PROGRAM PARTICIPATION How can I find my school's ID number? What do I do if my school is not on the store's ID list? My school has an ID number. Do they have to re-enroll at some point or will this number stay the same? How does a school participate in the program? Does Office Depot have a flyer or any promotional materials that we can use to promote this program to our parents? What schools are eligible to participate in the program? Can my school, which is part of a contract account, receive credit through this program? Can the purchases my school makes qualify for the program? Can I give my Worklife Rewards Membership and credit my school at the same time? Can I link my Office Depot account, Worklife Rewards membership or my credit card to my school ID number? Can I add a past purchase to credit my school? CREDITS / MERCHANDISE CARDS When do schools receive their credit? How do schools receive their credit? My company makes all office supply purchases at Office Depot and designates a school for this program. Can we find out how much credit the school has gotten from the orders we have placed? How can I find out the amount of credits a school received? How does the school use their merchandise card? What should a school do if they have lost their Merchandise Card? What should a school do if their Merchandise Card expires? MEMBER SERVICES If a school's contact name or address changes, how can they update their information? What is the mailing address for this program? | |
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PROGRAM INFORMATION How does the 5% Back to Schools Program work? Every time schools, teachers, students, parents and school supporters give a school's 5% Back to Schools Program ID number when buying school supplies at Office Depot, that school will receive credits equal to 5% of the qualifying purchases to use for free supplies. Credits are issued in the form of a merchandise card. A school must have a minimum of $10 in credits for a merchandise card to be issued. How long does this program run? This program runs all year long. You can credit your school every time you make a purchase. Office Depot tallies the credits for schools quarterly:
Yes. You can provide your school's ID number when making a purchase in any U.S. or Canadian store, by placing an order with customer service at 1-800-GO-DEPOT, or by placing an order at Are there specific items that qualify for this program? Yes. Generally, basic student school supplies are qualifying purchases. For example notebook paper, pens/pencils, note pads, binders and much more. Products that do not qualify are computers, all technology items (including personal digital assistants/PDAs), TVs, all furniture and furniture accessories, some bulk-packaged products (cases of copy paper), ink and toner cartridges, and Office Depot Gift Cards. Can I get a list of the specific items that qualify? There is a list of the qualifying types of items. Your nearest Office Depot store can provide this list to you. PROGRAM PARTICIPATION How can I find my school's ID number? Your local Office Depot store will have a list of ID numbers for their local schools. This list will be at each register. A search can also be done at the customer service desk if your school is not on the list. Office Depot customer service agents at 1-800-GO-DEPOT and 1-87-SMART-OD1 also have the ability to look up school ID numbers. What do I do if my school is not on the store's ID list? Most schools already have an ID number assigned to them. Office Depot associates have the ability to search for your school's ID number. If the school is not in the database, they can request to have it added. After submitting your school's information, the system will update providing the new ID number in approximately 48 hours. My school has an ID number. Do they have to re-enroll at some point or will this number stay the same? Once the school has an ID number assigned to them, it will remain the same. The school does not have to re-enroll for this program. How does a school participate in the program? The school should communicate their 5% BTS Program ID number to parents, teachers, and school supporters. Teachers, students, parents and school supporters should give their school's 5% Back to Schools Program ID number every time they make a purchase at Office Depot. Does Office Depot have a flyer or any promotional materials that we can use to promote this program to our parents? Yes, go to What schools are eligible to participate in the program? Public and Private Schools; Pre-K through 12th Grade. Can my school, which is part of a contract account, receive credit through this program? Yes, qualifying purchases made in store, by phone at 1-800-GO-DEPOT, or online at Can the purchases my school makes qualify for the program? Yes. However, purchases made to contract business accounts do not qualify (except those invited by Office Depot). Can I give my Worklife Rewards Membership and credit my school at the same time? Yes. You do not have to choose between earning your rewards and crediting your school. You can participate in both programs. Provide your membership card and your school's ID number. Can I link my Office Depot account, Worklife Rewards membership or my credit card to my school ID number? Office Depot cannot link the school ID number to your account. You must give your school ID number each time a purchase is made. Can I add a past purchase to credit my school? Past purchases can be submitted to credit a school as long as they were purchased within the current quarter. Store receipts can be entered at your local Office Depot store. Confirmation numbers from online and phone orders can be entered at your local store or online at CREDITS / MERCHANDISE CARDS When do schools receive their credit? Credits are issued within 60 days after the end of each quarter. How do schools receive their credit? Credits will be mailed to the school in the form of an Office Depot Merchandise Card to the attention of the school principal. Merchandise cards can be redeemed at any Office Depot store in the U.S. and Canada, online at My company makes all office supply purchases at Office Depot and designates a school for this program. Can we find out how much credit the school has gotten from the orders we have placed? Office Depot does not keep this type of detailed information for the 5% Back to Schools Program. The generated total credit amount includes all qualifying purchases made by everyone using the school's ID number. How can I find out the amount of credits a school received? If the school has met the minimum requirement, the school is mailed a letter with their credit total within 60 days from the end of the quarter. They will know the amount at this time. Alternatively, you may contact the manager at your local store to inquire about credits received by your school. Office Depot does not publish a list of credits issued online. How does the school use their merchandise card? In Store To redeem the merchandise card at an Office Depot store, present the card to the cashier at checkout. An additional method of payment will be needed with any outstanding balance. Online To redeem the merchandise card online, go to By Phone To redeem the merchandise card over the phone, call 1-800-GO-DEPOT. Provide the customer service agent the 19-digit card number beginning with 6006 and the 4-digit PIN. The card balance will be applied towards your order amount. Any outstanding balance will require payment with a credit card. Merchandise Cards cannot be used to pay invoices or be redeemed using a BSD contract account. What should a school do if they have lost their Merchandise Card? If the lost merchandise card has not expired, the school should call the phone number found on the letter that came with the card. They can also contact their local Office Depot store for assistance. A replacement merchandise card may be issued for the remaining balance on the original unexpired card. What should a school do if their Merchandise Card expires? All funds on the merchandise cards issued as part of the 5% Back to Schools Program must be used by the expiration date. Unused balance on the cards will be removed once the card is expired. The expiration date is printed on the front of the merchandise card. Expired merchandise cards are unable to be replaced and cannot be reissued. MEMBER SERVICES If a school's contact name or address changes, how can they update their information? The school can contact their local Office Depot store for assistance or call 1-800-GO-DEPOT. They will assist in getting the information corrected. What is the mailing address for this program? Office Depot 5% Back to Schools Program 6600 N. Military Trail Mail Stop N307E Boca Raton, FL 33496 | |
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*5% Back to Schools Program is available at Office Depot® store locations, by calling 1-800-GO-DEPOT (800-463-3768),
and online at www.OfficeDepot.com or in Canada at www.OfficeDepot.ca only. In addition, the program is open to businesses
who have been invited to participate by calling 1-87-SMART-OD1 (877-627-8631) and online at www.OfficeDepot.com/bsd.
There are four program periods: a) January 1 through March 31; b) April 1 through June 30; c) July 1 through September 30;
and d) October 1 through December 31. Five percent of qualifying student school supply purchases made during each program
period will be tallied under the name of each school designated by our customers. Qualifying purchases are categorized as
basic school supplies, i.e., notebook paper, pens, pencils, crayons etc. Products that do not qualify are 1) all technology
and consumer electronic products and accessories, media and software that is not education or reference related,
2) all furniture items and furniture accessories, 3) all ink and toner cartridges, 4) Gift Cards and postage stamps,
5) purchases from Design, Print & Ship, 6) and purchases made to contract business accounts (except those invited by Office Depot).
At the end of each program period, the total credits tallied per school will be offered to that school in the form of an Office Depot®
Merchandise Card for its use toward the purchase of any products or services from any Office Depot® store. Credits are only effective
once the offer is accepted. Credits will be issued 60 days after the end of each program period and will be valid for 120 days after the date of issuance.
Credits will not be offered to schools with less than $10.00 in tallied credits per program period. See your local Office Depot® store for a list of
qualifying products. Office Depot® will honor up to $10 million in total credits to the designated schools that opt to participate. Unaccepted/declined
credits immediately expire and are void. Limited to Pre-K-12th grade.
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