FAQs:

What does the Protection Plan cover? Are there any hidden costs?
What products are eligible for coverage?
What is a Replacement Plan?
What is a Depot Repair Plan?
What is an On-site Repair Plan? What are the benefits?
What is Accidental Damage from Handling (ADH) Coverage?
Do ADH Plans cover notebook hinges that become loose or broken as the result of a drop?
How do I request a Repair or Replacement for my defective product?
What information is needed to schedule service?
Who performs the service?
What if the product is beyond repair?
How are irreparable product claims handled under an ADH Plan?
Are Performance Protection Plans transferable?
When can a Performance Protection Plan be purchased?
When is a Contract number provided?
Can a Performance Protection Plan be cancelled?
What if the equipment is defective out of the box (DOA)?
Who is WaCA (Office Depot's Service Contract Administrator)?

What does the Performance Protection Plan cover? Are there any hidden costs?
A Performance Protection Plan offers protection from covered product failures for the entire term of the Contract. Plans cover all trip charges, deductibles, parts costs or any other charges normally associated with repairs. See the Plan Terms and Conditions for exclusions to coverage. Replacement Plan customers may be asked to ship the defective item to a designated inspection location. All costs related to the shipping are covered under the Plan.
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What products are eligible for coverage?
The program covers nearly all computers, peripheral products, Plasma/LCD displays, PDAs, consumer electronics, office equipment, furniture, lighting, luggage, backpacks and area rugs.

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What is a Replacement Plan?
1 and 2 year Replacement Plans are available for products that retail for less than $500 in US stores and less than $750 in Canada. Coverage begins at the expiration of the manufacturer's warranty. 1 and 2 year Replacement Plans are also available for furniture priced below $200 in US and below $300 in Canada. Coverage begins at the expiration of the manufacturer's warranty. If your product becomes defective during the term of the Replacement Plan, you will receive an Office Depot Merchandise Card for the full original purchase price (excluding taxes and shipping), which can be used at any Office Depot location.

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What is a Depot repair Plan?
2 and 3 year Depot Repair Plans are available for products priced at $500 or more in US stores and $750 or more in Canada. Depot Repair coverage begins on the Date of Product Purchase, is inclusive of the manufacturer's warranty and covers all costs for shipping. Depot plans require the product to be shipped to a service center for repair. Certain products, such as laptops and digital cameras as well as most products weighing less than 70 pounds will typically be covered by depot service.

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What is an On-site Repair Plan? What are the benefits?
2 and 3 year On-site Repair Plans are available for products priced at $500 or more in US stores and $750 or more in Canada. On-site repair coverage is also available for furniture products valued at $200 or more in US stores and $300 or more in Canada. Repairs are conducted at a residence or workplace. It is customary for a factory authorized On-Site service representative to call you for an appointment within 24 hours of your initial request for service. The On-Site service calls are conducted during normal business hours. Most products weighing more than 70 pounds will be serviced on-site.
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What is Accidental Damage from Handling (ADH) Coverage?
ADH plans cover unintentional and accidental damage to a product that results from normal and customary use and handling of the product, such as drops and liquid spills that render the product inoperable. Products that qualify for ADH coverage are portable products including laptops, projectors, cameras and PDAs. ADH coverage begins on the Date of Product Purchase.
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Do ADH Plans cover notebook hinges that become loose or broken as the result of a drop?
If the notebook is inoperable, the product would be sent in for repair and the hinges would be covered. If only the hinge is loose and notebook is operational, this is considered cosmetic damage which is not covered by ADH.
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How do I request a Repair or Replacement for my defective product?
To obtain service or for questions about your coverage, call our Performance Protection Plan Care Center toll free at 1-866-540-0013. Customer Care Representatives are available 24 hours a day, 7 days a week.
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What information is needed to schedule service?
In order to obtain service, contact our Performance Protection Plan Care Center and provide your contract number to the Customer Care Representative.
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Who performs the service?
Service is performed by a select group of local Authorized Service Centers.
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What if the product is beyond repair?
The product will be replaced with an Office Depot Merchandise Card once the Authorized Service Center deems the non-ADH covered product irreparable.
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How are irreparable product claims handled under an ADH Plan?
Under an ADH Plan, the product is replaced with another of like kind and quality. If a product of like kind and quality is not available, an Office Depot Merchandise Card for the product's original purchase price will be issued.
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Are Performance Protection Plans transferable?
The Performance Protection Plan can be transferred to a new owner at no charge by calling the Performance Protection Plan Care Center at 1-866-540-0013
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When can a Performance Protection Plan be purchased?
The best time to purchase the Plan is when the new equipment is purchased. However, A PPP can still purchased as long as the limited manufacturer's warranty is still in effect. ADH Plans must be purchased at the same time as the product.
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When is a Contract number provided?
A CD containing the contract number is provided at checkout. This CD will provide registration instructions for your covered product and information on other great Office Depot offers. Make sure to follow the easy instructions on the CD to register your Service Contract.
For on-line purchases, an email containing a Performance Protection Plan Order Number, which serves as the Contract number. The CD will arrive in the mail soon after the on-line purchase.
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Can a Performance Protection Plan be canceled?
A Performance Protection Plan can be canceled at any Office Depot store. If the contract is cancelled within 30 days of original purchase a full refund will be paid as long as no claims have been paid or the covered product has not been replaced. After 30 days no refunds will be permitted. Specific State conditions may apply. See Terms and Conditions for details.
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What if the equipment is defective out of the box (DOA)?
Products that are defective out of the box (DOA) should be returned to Office Depot. Any problems relating to defective exchanges or returns that arise during Office Depot's return/exchange time period will be in accordance with Office Depot policies.
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Who is WaCA (Office Depot's New Service Contract Administrator)?
With over 20 years of industry experience, Warranty Corporation of America (WaCA) is one of the largest third party administrators in the U.S. and Canada.